Refund Policy

Refund Policy

We want you to love your purchase! If you're not completely satisfied, you may request a refund within 7 days of receiving your order.

Eligibility:

• Items must be unused, in original condition, and in original packaging.

• Certain personal care and custom items may not be eligible for return (for hygiene or customization reasons).

How to Request a Refund:

1. Email us at pinkpouigroup@gmail.com with your order number and reason for return.

2. We’ll review your request and respond within 2 business days.

3. If approved, you’ll receive instructions to return the item (return shipping may apply).

Refunds:

• Once we receive and inspect the item, we’ll issue a refund to your original payment method within 5–7 business days.